This privacy notice applies to all information submitted to MediciGlobal via MediciGlobal’s corporate web site or web sites developed on behalf of clinical trial sponsors.
The Information We Collect
Children Under 13
Our websites are not intended for children under 13 years of age. No one under age 13 may provide any personal information to us through our websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our websites. If we learn we have collected or received personal information from a child under age13 we will delete that information.
Information Covered by this Policy
This Policy applies to any personally identifiable information about you (“Personal Information”) that you may provide to Medici when:
- using any of our websites or sending us information by email;
- speaking with one of our representatives on the phone; or
- providing information in writing.
The Way We Use Information
MediciGlobal retains the information you provide in a secure database, which is periodically updated and verified to eliminate outdated information. At any time you may request deletion or updates of your own information or to opt-out from any further contact by MediciGlobal. To contact MediciGlobal to process such requests, see the ‘How to Contact Us’ section below. Information provided to MediciGlobal is accessed by employees performing specific functions necessary to accommodate your request. When personal health information is collected for the purpose of a clinical trial, you must provide consent to have this identifiable information shared with third parties, such as clinical research centres. These parties are bound by confidentiality agreements and privacy regulations.
To improve the navigation, content, and design of our web sites, we may from time to time track visitors to evaluate the relevance of the web content. This information is collected in the aggregate and no personal information is specifically used. Other than the exceptions noted below, your personal identifiable information is used only for the specific purpose for which you have given consent.
Except as noted above, we will not use or disclose personal identifiable information, except in situations required to
- correct technical problems and malfunctions related to processing information;
- protect the security and integrity of our web sites;
- protect our rights and property and the rights and property of others;
- take precautions against liability;
- respond to a judicial process as required by law; or
- provide information to law enforcement agencies as requested.
Information Sharing and Transfer
We will not share, sell, rent or trade your Personal Information with third parties unless you expressly opt in to such sharing. However, we may share your information with third-parties with your permission (e.g., clinical research centers, email service providers), who are contractually bound to handle your information confidentially and prohibited from disclosing your information to others.
When and How Medici May Contact You
When you register with MediciGlobal, or complete a prequalification questionnaire for a specific clinical trial, you indicate your consent for MediciGlobal to store your Personal Information in our database and contact you about clinical trials for which you may be eligible by various means, including telephone, email, and by post mail. You also have the option of receiving emails regarding new postings to our site, including news or new clinical trials. In addition, MediciGlobal may contact you periodically when we have provided new functionality to our website, so that you may take advantage of new services. If you receive a text message from us and would like to discontinue such messages, you may reply with the word “STOP” Providing a telephone number constitutes your consent for Medici to contact you at that number for the purposes outlined in this Policy.
Our Commitment to Data Security
We maintain information security safeguards to protect your Personal Information. We protect any Personal Information you provide using encryption, and utilize firewalls to protect our computer network from hackers. We take reasonable steps designed to prevent unauthorized access, use and alteration of Personal Information, but cannot guarantee the security of such information.
When information is collected during the pre-screening process and passed on to the clinical trial site we require a username and password for secure access to patient identifiable information. To minimize the chance that someone can guess a password, we require passwords with a minimum length of 8 characters, including numbers and upper and lower case letters. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Protection Laws
In jurisdictions with data protection laws, we will ensure that individuals can exercise all relevant informational rights regarding their Personal Information we process, including the rights of access and correction, to prevent direct marketing, block processing, and erase data. We adhere to the U.S.-EU Safe Harbor framework for the transfer of Personal Information to MediciGlobal from the European Economic Area.
Data Transfer Abroad
If you are visiting this Site from a country other than the United States, your communications will inevitably result in the transfer of information across international boundaries. Any information you provide through use of the Site may be stored and processed, transferred between and accessed from the United States and other countries. However, we are committed to take all necessary measures to comply with all local and worldwide privacy laws, including, The Fair Information Practice Principles, the Swiss Code on Data Protection, the European Union's Data Protection Policy and the United States Department of Commerce Safe Harbor framework.
A cookie is a data file that is placed by a website operator on the hard drive of a visitor’s computer to their site. First-party cookies (owned and controlled by MediciGlobal) are enabled to the computers of those visiting our websites for the following purposes:
- to improve the user experience by allowing the site to remember a visitor as they browse through different pages;
- to allow us to perform site analytics; to assess whether visitors to the site later become referrals to clinical trials.
First-party cookies are enabled and controlled by our in-house web team, which is established on U.S. territory. Our websites also place cookies for the purpose of serving MediciGlobal-sponsored advertisements at third-party websites, and for the purpose of performing various cost analyses relating to the site. MediciGlobal does not link cookie-based information with the real world identities of those registering an interest in clinical trials.
You may adjust your browser setting to disable cookies if you no longer want cookies to be enabled when visiting MediciGlobal websites; however, please note that you may no longer be able to access certain parts of our websites.
Social Media Widgets
How You Can Access or Correct Your Information
To protect your privacy and security, we take reasonable steps to verify your identity before updating, correcting, or removing your information from our database. The information you provide is archived in accordance with our Standard Operating Procedures. Should you require any changes be made to the information collected please email us at PrivacyOfficer@mediciglobal.com
Links to Other Web Sites
Our web site may contain links to other web sites such as patient organisations. You should carefully review the privacy policies and practices of other web sites, as we cannot control or be responsible for their privacy practices.
Notification of Changes
Privacy Concerns and Dispute Resolution
Any questions, concerns or complaints regarding the use or disclosure of personal identifiable information should be first directed to MediciGlobal’s contact centre at the toll free number nDuring the initial call to the contact centre, the customer service representative first seeks authorization from the caller to capture personal identifiable information in its database. Those who consent are then asked to describe the reason for the call. This information is forwarded to MediciGlobal’s Privacy Officer. Individuals may also contact MediciGlobal via email at the address noted below. When MediciGlobal receives a question, complaint or concern regarding the privacy of personal identifiable information, the Privacy Officer will direct the investigation of the complaint/concern. MediciGlobal is dedicated to providing a timely response to any concern.
Safe Harbor Compliance
MediciGlobal complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. MediciGlobal has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, visit http://export.gov/safeharbor/
Privacy Complaints by European Union or Swiss Citizens:
MediciGlobal has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by MediciGlobal, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
How to Contact Us
You may update or remove the information you provided to MediciGlobal or direct a privacy concern or complaint by:
Phone: +1 877 271 6914 or +44 (0)80 8281 9220
Mail: 800 Adams Ave 3RD Floor Audubon, PA 19403 USA. Attention of Privacy officer at MG